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email fails to open (application not responding).
I click on the mail icon, it seems to start for moment, then immediately stops responding.
I can find some of my mail in the icloud but only a small portion.
imac 21.5, late 2013 build, el kapitan, 10.11.6
iMac 21.5″, OS X 10.11
You may have to boot into the Recovery volume (boot with the Command + R keys held down) and reinstall the system. This will keep the user data untouched but it's always best to be on the safe side and have a new, full and complete back-up before any such activity.
You may have to boot into the Recovery volume (boot with the Command + R keys held down) and reinstall the system. This will keep the user data untouched but it's always best to be on the safe side and have a new, full and complete back-up before any such activity.
Boot into Safe Mode according to Start up your Mac in safe mode - Apple Support and test to see if the problem persists. Reboot normally and test again.
NOTE: Safe Mode boot can take up to nearly twice as long as a normal boot as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
1) Mail>File>Import mailboxes. > opens Import box.
2) We went into my library> mail>Vx> Mailboxes.
3) "Hit Command" & "A" - that highlighted all the mailboxes
4) Clicked "Apple Mail" in the Import box (the other choice is "files in mbox format)
5) Hit "continue"
This took a while as there were a lot of maailboxes but, ultimately, it all got rebuilt, going back to 2009.
Yep... the problem persists in Safe Mode. This was sent via safe mode. Going back to normal reboot.
...and the problem persists in normal reboot.
That last suggestion drove me to Apple Support who fixed my problem. Thank you foryour help.
Would you share what Apple did to solve the problem so others with a similar problem can benefit?
Mail suddenly fails to open, it starts then goes to beachball
