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Youtube Premium - Double Charge?

I've been using Youtube Premium on a family subscription, which is paid by someone else. Recently, I found out that while having my family subscription, I was also being charged for the individual membership. I've been billed monthly for about 5 months now, all while being on the family membership and the individual membership. I already opened a refund request with Apple, but the only item it allowed me to select was my Youtube Premium subscription between June to July, and not the times I was billed before it.


Why can't I request a refund for the subscription before June?

MacBook Air 13″, macOS 11.2

Posted on Jul 12, 2021 7:46 PM

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1 reply

Jul 13, 2021 1:58 PM in response to -caroline-

Hello -Caroline-,


Thank you for using Apple Support Communities! It sounds like you're having a problem with a subscription. We would be happy to help! If you are being billed by Apple for this subscription please see: Subscriptions and Billing.

Here is how to request a refund: Request a refund for apps or content that you bought from Apple


Now, if your subscription is not being billed by Apple you may need to contact YouTube Support.

Cheers!


Youtube Premium - Double Charge?

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