Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MmsJack Author

Level 1

5 points

Auto-expanding mail folders to file emails not working

Macbook Air (13-inch, 2017)

Big Sur 11.4

If my email folders were closed, I used to be able to drag/drop emails into sub-folders.

So grab an email via mouse, hover over an email folder which would then auto-expand to show any sub-folders nested under main folder so I could drop the email into the relevant sub-folder.

Recently this has stopped working - the folders are not expanding to reveal the sub-folders requiring me to manually expand the folder in advance in order to show the sub-folders in order to drop an email I want to file.

I recently updated to Big Sur 11.4 - not sure if that has any bearing?

Suggestions?

Thanks!

MacBook Air 11″, macOS 10.12

Posted on Jul 13, 2021 9:45 AM

Top-ranking reply

Barney-15E

Level 10

117,094 points

Posted on Jul 13, 2021 1:01 PM

Check to make sure a spring-loading delay is checked in the Accessibility system preferences, Pointer Control, Mouse & Trackpad. If it is, toggle it off then on.

View in context

Auto-expanding mail folders to file emails not working

Similar questions