A duplicate file name was specified

Question

riatoms Author

Level 1

8 points

A duplicate file name was specified

I am running windows 10 pro, 64-bit, and iTunes version 12.11.3.17

Every time I open iTunes, I get the following notice:

A duplicate file name was specified

I can’t sign into my account in iTunes on my computer either.

I get:

This action could not be completed. Please try again.

Signing into my apple account in the web browser is no

problem.

I have an iPod touch 7th gen, because of this problem

I can’t sync my music, authorize or deauthorize devices or sign into the store.

I have uninstalled and reinstalled iTunes and I have also reset

my password.

I have been trying to solve this for days, but nothing I do

fixes this.

iPod, iOS 14

Posted on Jul 13, 2021 12:49 PM

Reply

Answer 1

karina184

Community Specialist

Jul 14, 2021 8:49 AM in response to riatoms

Hey riatoms,

It sounds like you're having an issue with iTunes on your PC. We can understand wanting to get that resolved. We want to help.

We see you've already tried uninstalling iTunes. We'd recommend following the steps in this article to uninstall iTunes as well as its related components to see if that changes anything: Remove and reinstall iTunes and related software components for Windows 7 and later

If that doesn't help, contact Apple Support here: Get Support

Thanks!

Reply

Answer 2

Chris_C1

Community Specialist

Jul 15, 2021 7:48 AM in response to riatoms

Hey riatoms,

It sounds like those steps didn't resolve the issue.

We'd recommend contacting Apple Support for further assistance here: Get Support

Thanks!

Reply

Answer 3

riatoms Author

Level 1

8 points

Jul 15, 2021 6:33 AM in response to karina184

Hello,

I followed all instructions and uninstalled iTunes and reinstalled it from the Microsoft store.

The “A duplicate file name was specified” error has gone now, but unfortunately, I have a new one. When I open iTunes, it says:

You do not have enough access privileges for this operation

Opening it up as an administrator doesn’t make any difference.

Also, I still can’t sign into my Apple account or the store in iTunes. It's saying:

This action could not be completed. Please try again.

Thanks for trying to help

Reply

Answer 4

riatoms Author

Level 1

8 points

Jul 15, 2021 9:56 AM in response to Chris_C1

Thank you,

I have been trying to contact support. But I am just going round in circles.

No one to ask or to e-mail for help. It is all just links to click.

Really bad service and I am getting very frustrated with it all.

Wish I never bought an iPod touch.

Reply

A duplicate file name was specified

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