cellular data controls & screentime

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Level 1

10 points

cellular data controls & screentime

I use screen time controls on my son’s phone. I have “cellular data changes” set to “don’t allow” yet he can toggle the cellular data on and off…? Why??

Also, the apps listed under cellular data are grayed out so their toggle setting cannot be changed, even if I turn off restrictions on account changes and cellular data changes, or even if I turn screentime off altogether.

Unfortunately some high data apps like Spotify and Snapchat are toggled on to allow cellular data , so he is burning through it and it can’t be turned off because greyed out.

Can anyone help??

iPhone 8

Posted on Jul 15, 2021 10:02 AM

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Answer 1

kamote0628

Community Specialist

Jul 16, 2021 8:22 AM in response to uome4x

Hi uome4x,

We appreciate you reaching out to us. You can count on us to do our best to assist you or get you pointed in the right direction.

We understand that your son is able to make changes on his device's cellular settings even if Screen Time is set up not to allow these changes.

The article below may provide some insights. Use parental controls on your child's iPhone, iPad, and iPod touch

Take care!

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Answer 2

kamote0628

Community Specialist

Jul 16, 2021 10:55 AM in response to uome4x

uome4x,

Thank you for keeping us posted.

If Screen Time is set up correctly, we recommend that you reach out to us here so we can take a closer look into the issue: Get Support

Take care!

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Answer 3

uome4x Author

Level 1

10 points

Jul 16, 2021 10:30 AM in response to kamote0628

This is not a helpful reply. Your linked article does not provide any insights because I already know how to toggle on and off cellular data.

To restate my problem: I have set Screeentime restrictions to grey out that toggle-- but it is NOT greyed out, so he can turn it on and off. And more importantly, there are high data apps that are toggled on to use cellular data-- and they ARE greyed out and cannot be toggled off, even when I turn off Screentime restrictions.

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cellular data controls & screentime

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