iPhone and Ipad MAIL

Thank you. Appreciate your response. I’ve done all that. It’s the Microsoft spam filter blocking the IP address. But MS won’t help.

Thank you kareng12, I really appreciate your response and help. To clarify, I can receive mail from others (as far as I know!). BUT all of a sudden, I cannot receive mail from myself — My own email address which has always been the same. I’ve NEVER had this issue, using Mail on my iPhone se and on iPad for several years. I get this error message “Remote Server returned '550 5.7.520 Message blocked because it contains content identified as spam. AS(4810)' “ ??? Even with NO content, when I use only the word Test in subject line.

After lots of trouble shooting, I’ve learned this weird situation: Apple MAIL WILL accept email from myself/ my own email address IF WiFi is turned OFF. That is, if I go into Settings and turn off WiFi to use Cellular Data, it accepts my email address and email, using cellular (glad I bought cellular on the iPad!). But when I turn WiFi back on, the problem happens.

Mail Provider: Outlook

I can receive it if I go into the Outlook web browser and send and email to myself from there. It is only on Apple Mail that suddenly won’t accept my own email. I bcc and cc myself a lot, and never had this issue until now.

Software iOS version 14.1 on iphone; iOS 12.2 on iPad. (Previous updates caused issues with my msn email, which is why I’m very nervous about updating when everything is working.

Thank you very much for helping me figure this out! I’m trying think of anything that may have cause this sudden issue.

I am so frustrated. I contacted Microsoft Support and MS says it is an Apple problem, from MS technician:

“Based on the information shared by you, it is evident that issue is not on Microsoft end but on the Apple side. As you are facing this issue when using Apple mail hence, please contact Apple support so that they can help you in this issue.”

Therefore, I’m back to asking (pleading with!) Apple to help me resolve this issue.

Thanks for any/all help!

Hi Kareng12

Here is some new information - does it help us analyze the problem?

I was at a different wifi address awhile ago and when I sent an email to myself on my iPhone it worked fine.

But when I got home to my wifi address, I again have the problem sending email to myself on my iphone and ipad — it is rejected with this spam error message.

Delivery has failed to these recipients or groups:

_________@msn.com)

Your message wasn't delivered because the recipient's email provider rejected it.

Diagnostic information for administrators:

Generating server: DM6NAM10HT238.mail.protection.outlook.com

lorikish@msn.com

Remote Server returned '550 5.7.520 Message blocked because it contains content identified as spam. AS(4810)'

Original message headers:

Received: from DM6NAM10FT066.eop-nam10.prod.protection.outlook.com
 (2a01:111:e400:7e86::4d) by
 DM6NAM10HT238.eop-nam10.prod.protection.outlook.com (2a01:111:e400:7e86::242)
 with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4331.21; Mon, 19 Jul
 2021 01:45:47 +0000
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 (2a01:111:e400:7e86::41) by DM6NAM10FT066.mail.protection.outlook.com
 (2a01:111:e400:7e86::106) with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4331.21 via Frontend
 Transport; Mon, 19 Jul 2021 01:45:47 +0000
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Received: from SJ0PR06MB7808.namprd06.prod.outlook.com
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 01:45:47 +0000
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
From: Lori Kish <lorikish@msn.com>
Date: Sun, 18 Jul 2021 18:45:45 -0700
Subject: Test from home wifi after email worked from nail salon 
Message-ID: <SJ0PR06MB78087B0DC6BEAB4B6CF019F8C4E19@SJ0PR06MB7808.namprd06.prod.outlook.com>
To: Lori Kish <lorikish@msn.com>
X-Mailer: iPhone Mail (18A8395)
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Return-Path: lorikish@msn.com
X-Microsoft-Original-Message-ID: <A63A7622-8A2E-4557-8981-B2D74EB8F22E@msn.com>
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