please contact itunes support problem and facetime activation failure.

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Level 1

4 points

please contact itunes support problem and facetime activation failure.

Hello, I just received my new IPad and created my Apple ID. Whenever I try to download an app from app store I'm redirected to complete all my personal data for my Apple ID and then i can't save them. Instead a notification pops up that says "please contact itunes support". In addition, whenever I try to log in Facetime or IMessage another message pops up that says : "FaceTime Activation: An error occured during activation. Try again". Since then i have tried multiple times, restarted the apps , but nothing. It's really frustrating because I cant access anything

iPad, iPadOS 14

Posted on Jul 16, 2021 3:04 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

686,521 points

Jul 16, 2021 11:40 AM in response to stefanosz

For the first problem, as the error message shows, contact iTunes Support for assistance. See the Apple Support articles below for contact information.

iTunes Support – world wide

Apple Support schedule phone call

Billings and Subscriptions

If necessary, try Twitter

https://twitter.com/AppleSupport.

For the Messages problem

Messages - If you get an error when trying to activate iMessage or FaceTime.

Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device.