Magic keyboard for iPad

johny4444 Said:

"Magic keyboard for iPad: Back light not working on my new magic keyboard for iPad Pro 11"

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Light Conditions May be Getting in the Way:

1. Go Here: Set up and use Magic Keyboard for iPad - Apple Support
2. Scroll to: Adjust trackpad settings and keyboard brightness
3. As it Reads: "the brightness of the Magic Keyboard automatically adjusts based on the light conditions around you."

johny4444 Said:

"Magic keyboard for iPad: [...] Hi thanks for your assistance and patience but nothing seems to be working I don’t get that option appear on my iPad 11 pro 'hardware keyboard ' as I’m supposed to! I have also hard reset my iPad whilst connected to the keyboard and that does make the lights turn on but for a second only and then nothing."

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You are welcome.

Perhaps this is a Faulty Device?:

If this is unfixable, on your part, then perhaps this is a faulty device? You have 14 days to return it. So, if it has been 14 days or less, then return it. If it has been more than 14 days, then have it serviced or replaced. You have a one-year, out-of-the-box, limited warranty on this. So, contact Apple Support, seeing if they will return it or service this free of charge.

Contacting Apple Support:

• Contact Us - Choose Locations
• U.S.A. (800)MY-APPLE
• Ask to speak with Apple Support
• Proceed from there as necessary

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

johny4444 Said:

"Magic keyboard for iPad: [...]I don’t get the keyboard hardware option showing either."

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Does Anything here Help?: How to Adjust Backlight Key Brightness on a Magic Keyboard for iPad Pro - MacRumors