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Screen of new iphone stays dark

I just bought a new iphone 12 mini. I noticed my screen was dark so I tried to adjust it with the adjusting panel but halfway past it it doesn’t adjust it anymore. It stays dark and can only go darker. When I turned the phone on and off it seemed to be fixed but 1 minute later it abruptly went dark again.

iPhone 12 mini

Posted on Jul 17, 2021 4:54 AM

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Question marked as Top-ranking reply

Posted on Jul 17, 2021 5:11 AM

Try also a "forced" restart of your 12, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, contact Apple Support directly, using this link:--> Get Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector

After checking it out, they'll give you all the available options.

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Jul 17, 2021 5:11 AM in response to friedl16

Try also a "forced" restart of your 12, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, contact Apple Support directly, using this link:--> Get Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector

After checking it out, they'll give you all the available options.

Regards

Giulio

Screen of new iphone stays dark

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