The buttons when I end a call are red and I can’t swipe the screen away or restart my phone
iPhone 11, iOS 14
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iPhone 11, iOS 14
Hello and welcome to Apple Support Communities Shakita865,
Thank you for contacting us. You have come to the right place and we are happy to assist you. If we understand correctly, you are not able to change apps or restart your iPhone after you hangup a call. We can understand why you’d reach out for a solution. To start, make sure you have the most current Operating System on your device (Settings > General > Software Update > should be 14.6). Also have you tried the steps outlined in this resource?
If your iPhone, iPad, or iPod touch won't turn on or is frozen
Thank you for contacting Apple Support Communities.
Best regards.
Hello and welcome to Apple Support Communities Shakita865,
Thank you for contacting us. You have come to the right place and we are happy to assist you. If we understand correctly, you are not able to change apps or restart your iPhone after you hangup a call. We can understand why you’d reach out for a solution. To start, make sure you have the most current Operating System on your device (Settings > General > Software Update > should be 14.6). Also have you tried the steps outlined in this resource?
If your iPhone, iPad, or iPod touch won't turn on or is frozen
Thank you for contacting Apple Support Communities.
Best regards.
Shakita865,
Thank you for getting back to us on the resolve. Below is an article on how to close the question.
Solved, Helpful, and Apple recommended posts
Cheers.
The issue is resolved. I don’t know how to close out the question. I was able to get in my settings and shut down my phone and when it restarted it was working fine.
The buttons when I end a call are red and I can’t swipe the screen away or restart my phone