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The buttons when I end a call are red and I can’t swipe the screen away or restart my phone

iPhone 11, iOS 14

Posted on Jul 17, 2021 5:27 AM

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Question marked as Best reply

Posted on Jul 18, 2021 10:01 AM

Hello and welcome to Apple Support Communities Shakita865,


Thank you for contacting us. You have come to the right place and we are happy to assist you.  If we understand correctly, you are not able to change apps or restart your iPhone after you hangup a call.  We can understand why you’d reach out for a solution. To start, make sure you have the most current Operating System on your device (Settings > General > Software Update > should be 14.6). Also have you tried the steps outlined in this resource?


If your iPhone, iPad, or iPod touch won't turn on or is frozen


Thank you for contacting Apple Support Communities.


Best regards.


3 replies
Question marked as Best reply

Jul 18, 2021 10:01 AM in response to Shakita865

Hello and welcome to Apple Support Communities Shakita865,


Thank you for contacting us. You have come to the right place and we are happy to assist you.  If we understand correctly, you are not able to change apps or restart your iPhone after you hangup a call.  We can understand why you’d reach out for a solution. To start, make sure you have the most current Operating System on your device (Settings > General > Software Update > should be 14.6). Also have you tried the steps outlined in this resource?


If your iPhone, iPad, or iPod touch won't turn on or is frozen


Thank you for contacting Apple Support Communities.


Best regards.


The buttons when I end a call are red and I can’t swipe the screen away or restart my phone

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