Update error

Help, I cannot install apps, my Apple Tv runs on tvOS 11.1(15J5559d) and when I try to update it gives me this error message:


Apple TV 4K, tvOS 11

Posted on Jul 17, 2021 2:36 PM

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Question marked as Top-ranking reply

Posted on Jul 18, 2021 11:47 AM

Hello and welcome to Apple Support Communities, nicushor!


We understand you're having trouble updating your Apple TV and also have trouble installing apps on it. We'd be happy to provide information to help you address this.


Based on the image, your Apple TV may be enrolled in the Apple Beta Software Program. Use these steps to remove it so you'll be able to update as normal:

Unenroll Your Devices


Have a great day!

3 replies
Question marked as Top-ranking reply

Jul 18, 2021 11:47 AM in response to nicushor

Hello and welcome to Apple Support Communities, nicushor!


We understand you're having trouble updating your Apple TV and also have trouble installing apps on it. We'd be happy to provide information to help you address this.


Based on the image, your Apple TV may be enrolled in the Apple Beta Software Program. Use these steps to remove it so you'll be able to update as normal:

Unenroll Your Devices


Have a great day!

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Update error

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