Health app dropping steps

Question

Level 1

9 points

Health app dropping steps

The health app on my iPhone occasionally reduces the day’s steps retroactively. [iPhone 12 on 14.6]. For instance, yesterday evening it dropped 1,100 steps around 10pm. I added them back in with “add data”. Then I kept walking. While walking I occasionally looked at the day’s total and I actively saw it drop approx 200 steps and then another 150.

I’ve read others accounts of similar phenomena on this forum but have not seen a solution .

the loss of 1,100 steps occurred soon after I’d put on my Apple Watch (which had been off for awhile) However the other smaller reductions occurred while wearing the watch and carrying the phone. So it’s in determinant if the watch is related to the issue.

thanks

iPhone 12 Pro Max

Posted on Jul 17, 2021 3:07 PM

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Answer 1

Vilas_S

Community Specialist

Jul 18, 2021 11:54 AM in response to Shwazam

Hello Shwazam.

Thank you for using Apple Support Communities. It sounds like you're experiencing issues with the Health app. Specifically, you notice that your steps are being removed. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can.

You did mention that your iPhone is fully updated. Is your Apple Watch also fully updated? If you do have pending updates, it would be a great step to update your Apple Watch:

Update your Apple Watch - Apple Support

If you're already fully updated, we can attempt some basic troubleshooting steps to see if we can get this issue sorted out. First, you can restart both your iPhone and Apple Watch. Another step you can try is to calibrate your Apple Watch as well:

Restart your iPhone - Apple Support

How to restart your Apple Watch - Apple Support

Calibrating your Apple Watch for improved Workout and Activity accuracy - Apple Support

If these steps don't help, we recommend that you unpair your Apple Watch and re-pair it to your iPhone. Once you've completed this step, test to see if this specific issue continues to occur.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support

Feel free to keep us updated on your results. Best of luck.

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Answer 2

Vilas_S

Community Specialist

Jul 19, 2021 9:56 AM in response to Shwazam

Hey there!

Thanks for keeping us updated. You're on the right path. Continue to use your devices like you normally would. Keep on eye on your steps and health details. If you notice any change, feel free to let us know.

Thank you for using Apple Support Communities.

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Answer 3

Shwazam Author

Level 1

9 points

Jul 18, 2021 8:47 PM in response to Vilas_S

Thanks. I verified WatchOS is currently, turned devices off and on and recalibrated the watch as suggested. Now I’ll just wait and see if the phenomena repeats.

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Health app dropping steps

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