You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

âș If you can't accept iCloud Terms and Conditions... Learn more >

âș If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 12 pro max screen crack

Has anyone else with the iphone 12 pro max had a cracked screen without even dropping their phone? I just got mine this year (2021) and the screen is now cracked. I did not drop it or bump it hard. I have an Otterbox protector on it !


iPhone 12 Pro Max

Posted on Jul 18, 2021 10:41 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 18, 2021 11:18 AM

There is always a possibility that your iPhone has a manufacturing defect. Regardless, I suggest that you make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them take a look to evaluate it. Only they can determine if it truly is a defect and provide you with your options, either way.

2 replies
Question marked as Top-ranking reply

Jul 18, 2021 11:18 AM in response to RickyFelixPepper

There is always a possibility that your iPhone has a manufacturing defect. Regardless, I suggest that you make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them take a look to evaluate it. Only they can determine if it truly is a defect and provide you with your options, either way.

iphone 12 pro max screen crack

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.