You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 12 pro max screen crack

Has anyone else with the iphone 12 pro max had a cracked screen without even dropping their phone? I just got mine this year (2021) and the screen is now cracked. I did not drop it or bump it hard. I have an Otterbox protector on it !


iPhone 12 Pro Max

Posted on Jul 18, 2021 10:41 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 18, 2021 11:18 AM

There is always a possibility that your iPhone has a manufacturing defect. Regardless, I suggest that you make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them take a look to evaluate it. Only they can determine if it truly is a defect and provide you with your options, either way.

2 replies
Question marked as Top-ranking reply

Jul 18, 2021 11:18 AM in response to RickyFelixPepper

There is always a possibility that your iPhone has a manufacturing defect. Regardless, I suggest that you make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them take a look to evaluate it. Only they can determine if it truly is a defect and provide you with your options, either way.

iphone 12 pro max screen crack

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.