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I need to erase my passcode to get into my phone. My screen is cracked and i cannot use the letters 123. my FaceID also does not work
iPhone XS, iOS 14
If the instructions in here will not work for you or if you need to trust the computer, which requires having a functional screen on the phone, you will not be able to erase the device. You will have to get help from Apple.
If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support
See this for an iPhone you need to remove the passcode for. If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support
Erase passcode
