Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone won’t update or restore

Tried several times to restore and update xs max tried different cable, message said can’t be updated, must restore to factory settings, when I try I get error occurred (4013). Anything else I can try before taking or sending in for repairs?

iPhone XS

Posted on Jul 19, 2021 4:37 PM

Reply
Question marked as Best reply

Posted on Jul 19, 2021 4:48 PM

Gwdteach wrote:

Tried several times to restore and update xs max tried different cable, message said can’t be updated, must restore to factory settings, when I try I get error occurred (4013). Anything else I can try before taking or sending in for repairs?

error 4013 If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

1 reply
Question marked as Best reply

Jul 19, 2021 4:48 PM in response to Gwdteach

Gwdteach wrote:

Tried several times to restore and update xs max tried different cable, message said can’t be updated, must restore to factory settings, when I try I get error occurred (4013). Anything else I can try before taking or sending in for repairs?

error 4013 If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

iPhone won’t update or restore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.