You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone won’t update or restore

Tried several times to restore and update xs max tried different cable, message said can’t be updated, must restore to factory settings, when I try I get error occurred (4013). Anything else I can try before taking or sending in for repairs?

iPhone XS

Posted on Jul 19, 2021 4:37 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2021 4:48 PM

Gwdteach wrote:

Tried several times to restore and update xs max tried different cable, message said can’t be updated, must restore to factory settings, when I try I get error occurred (4013). Anything else I can try before taking or sending in for repairs?

error 4013 If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

1 reply
Question marked as Top-ranking reply

Jul 19, 2021 4:48 PM in response to Gwdteach

Gwdteach wrote:

Tried several times to restore and update xs max tried different cable, message said can’t be updated, must restore to factory settings, when I try I get error occurred (4013). Anything else I can try before taking or sending in for repairs?

error 4013 If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

iPhone won’t update or restore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.