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My iTunes name and password work on my computer but I cannot log in to my Apple account on the tv. I am sent a code to enter after my password, which I have done several times, and it always tells me my username or password are incorrect.

Posted on Jul 19, 2021 7:22 PM

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Posted on Jul 19, 2021 7:53 PM

If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.


Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

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Question marked as Top-ranking reply

Jul 19, 2021 7:53 PM in response to Cbceleste

If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.


Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

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