Cellular update failed

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Level 1

8 points

Cellular update failed

I updated my iPhone 7 to IOS 14.6 but I received the error saying ‘No Service’ message at the iPhone screen’s upper right corner and prompted message 'your iPhone cannot make and receive calls or access cellular data until it has been updated'. I tried every method to solve this problem but those ways have not worked. I found this problem in the support apple page:

https://support.apple.com/iphone-7-no-service/other-countries

But when I referred to Apple Authorized Service Provider, they said that m device has been retailed for more than 4 years and it costs me more than a new brand iPhone 7 to fix it that is complete nonsense. This problem was prompted because of the Apple bug and they should take responsibility for their own problem. My device was working without any problem and this problem is only due to a component that has failed on the main logic board.

iPhone 7, iOS 14

Posted on Jul 20, 2021 4:48 AM

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Answer 1

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Limnos

Level 10

411,451 points

Jul 20, 2021 7:19 AM in response to Mehdiak

See if these provide assistance:

If you see a [Cellular] Update Failed or Apple Pay Not Available alert after iOS update or restart, click here --> https://support.apple.com/HT208733

More suggestions in this March 2021 post by a Community Specialist - https://discussions.apple.com/thread/252585897?answerId=254877196022#254877196022

From the link you provided: "The program covers affected iPhone 7 devices for 4 years after the first retail sale of the unit." iPhone 7 was sold September 2016- September 2019, so coverage may depend upon when exactly you purchased the device.

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Answer 2

Limnos

Level 10

411,451 points

Jul 20, 2021 8:41 AM in response to Mehdiak

"If your iPhone can't be activated or an alert says the activation server is unavailable [or cannot be reached] or the SIM card is unsupported," read this support article to learn what to do. "If you can't activate your iPhone [or iPad]" - click here --> https://support.apple.com/HT201407

- Note the special link at the end of the document for contacting Apple if there are still problems.

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Answer 3

Mehdiak Author

Level 1

8 points

Jul 21, 2021 6:07 AM in response to Limnos

It was clear that what the problem is and I described it completely.

"Apple has determined that a small percentage of iPhone 7 devices may show "No Service" in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board." https://support.apple.com/iphone-7-no-service

I shared a link that Apple knows that this problem arises when you update IOS on iPhone 7.

The problem is that Apple should take care of this problem for free. The users are not responsible for Apple bug.

I believe you have not gone through this problem in discussions. The same topic: https://discussions.apple.com/thread/8562793

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Answer 4

Limnos

Level 10

411,451 points

Jul 20, 2021 10:40 AM in response to Mehdiak

Apple is pretty flexible with providing online or on the phone support. Your phone is out of coverage for any hardware issue though, at least as far as that replacement issue is concerned and you wanting something done for free.

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Answer 5

Mehdiak Author

Level 1

8 points

Jul 20, 2021 11:47 PM in response to Limnos

I have not seen any flexibility on that matter. The free replacement is my right to ask since the problem has arisen only because of Apple hardware incompatibility with IOS 14, not my own. They should have taken their own responsibility for their own mistake, whether my device has been purchased more or less 4 years. Period.

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Answer 6

Limnos

Level 10

411,451 points

Jul 21, 2021 5:38 AM in response to Mehdiak

I am not following this. First you said it was because a component failed, though how you identified that particular component I do not know. Now you say it is because of an iOS upgrade. If an upgrade was the cause then I would expect to see hundreds of topics about this, not just yours.

There's support and there's support. You can argue all you wish with Apple but the conditions for hardware replacement are pretty clearly outlined in that document. I am talking you phoning Apple and seeing if they can help you with a solution that does not involve hardware replacement.

Good luck.

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Answer 7

Limnos

Level 10

411,451 points

Jul 21, 2021 11:58 AM in response to Mehdiak

As the document also said, Apple will only do this for a phone that is 4 years or less from the date of sale. Yours is beyond that. You may feel they are morally obligated but that's not how things work, sorry.

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Answer 8

Mehdiak Author

Level 1

8 points

Jul 21, 2021 12:06 PM in response to Limnos

If your car manufacturer once updates your tiers that work perfectly to ones that do not fit your wheel, you must ask them to restore it to what had been before that, no matter how many years you are using your car! Thanks for your very helpful comments though! :)

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