An update required to use cellular data on this iPhone

An update required to use cellular data on this iPhone

Posted on Sep 30, 2018 7:48 PM

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Posted on Oct 1, 2018 7:21 AM

Please also check


Settings -> General -> About. Go down the page to Operator / Carrier. Click Operator. Do you have the option to update there ? You may update through your Wi-Fi connection, I believe.


Hope this helps.

91 replies

Sep 3, 2019 9:20 AM in response to hamidfromcolorado

I have spoken to several Apple reps, then AT&T. AT&T told me Apple has a KNOWN issue specifically with the iPhone 7 losing cellular service and it has nothing to do with any carrier. Per Apple, this is due to a component failure on the main logic board and must be taken to an Apple Store or Authorized Apple Dealer for repair. I have an appt. with a dealer this afternoon and am keeping my fingers crossed it can be repaired. People cannot be without their phones!

Oct 19, 2019 2:07 PM in response to john-paul112

If you’re having service issues I’d recommend going to:


Settings > General > About > Model Number (click on the model number to see the other digits).


According to Apple, affected units with service issues were manufactured between September 2016 and February 2018 and were sold in China, Hong Kong, Japan, Macao, and the United States. Model numbers that are impacted by the hardware failure include A1660, A1780, and A779, and customers can see if they are affected by checking the model number on the back of their device. Or as I said before this paragraph. If your phone model is what’s specified above you can schedule an appointment at an Apple store, and they’ll replace it once eligible at no extra charge. I currently have this problem and had it for about a month, just never got around getting it replaced.


Jan 2, 2019 12:32 AM in response to hamidfromcolorado

So I’ve been having this issue for a few days now. I have an IPhone 7. My cellular data would be fine, and then out of nowhere it would stop working.. it went back and forth for a couple of days but tonight it stopped working completely!


I have tried everything to fix it, and I just now got it to work (I don’t know how long it will stay on though). Anyways, I did what someone else suggested..


I my SIM card out while the phone was on > turned the phone off > replaced the SIM card back into my phone > waited a few minutes > turned it on


So far so good, will keep my post updated. Good luck

Oct 2, 2018 5:08 AM in response to hamidfromcolorado

I’m having the same issue and spent 1.5 hrs on the phone with Verizon and Apple just for them to tell me they don’t know what else to do and that technical support needs to see my phone but the earliest appti can get is wed. I’ve done everything that others have commented. As far as resetting the network, removing the SIM card and nothing worked. However I did do a hard reset on my phone and it work for about 2hrs and then boom back to no service.

Oct 17, 2018 11:04 AM in response to PDKKILLR

Actually after talking on the phone for hours with both apple and Verizon and doing all there run through o got nothing. No they sent me a replacement phone because they couldn’t fix the issue. While trying to set up the replacement phone i accidentally took the SIM card out the messed up phone while it was on. I got nervous immediately turned it off and put it back it. Once I turned it back on everything worked. Data service everything was all back. But because I already had a replacement phone i sent that one away.


So long story short leave the phone on and remove your SIM card. Turn phone off and place SIM card back in. Give a few minutes and then lmk if it works. If not you will need them to send you a replacement phone phone. No charge

Nov 13, 2018 1:42 PM in response to Lawrence Finch

Yes i had attempted that but it didn’t give me to option after going thru settings>general>cellular, no update just the “learn more” button which took me to an apple support page saying my “cellular modem”(antenna?) may be damaged. So I took it to the apple store>Genius Bar and left with a new phone(or refurb w/e)...thank goodness for apple care covered every cent of it..I have a 90 day warranty so I hope this works out.

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An update required to use cellular data on this iPhone

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