An update required to use cellular data on this iPhone

An update required to use cellular data on this iPhone

Posted on Sep 30, 2018 7:48 PM

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Question marked as Top-ranking reply

Posted on Oct 1, 2018 7:21 AM

Please also check


Settings -> General -> About. Go down the page to Operator / Carrier. Click Operator. Do you have the option to update there ? You may update through your Wi-Fi connection, I believe.


Hope this helps.

91 replies

Oct 2, 2018 12:02 AM in response to joannafromhastings

If I click on Carrier, another small window opens and it reads "IMS Status Voice and SMS" whatever it means. So in my iPhone SE, the Carrier is clickable. If an update is required, it should be there, I guess.


My only suggestion at this point is, re-install the iOS 12.


Hope this is helpful.


https://support.apple.com/en-us/HT203078


https://forums.macrumors.com/threads/ims-status-what-is-it.1854290/


https://discussions.apple.com/thread/7950858

Oct 2, 2018 5:08 AM in response to hamidfromcolorado

I’m having the same issue and spent 1.5 hrs on the phone with Verizon and Apple just for them to tell me they don’t know what else to do and that technical support needs to see my phone but the earliest appti can get is wed. I’ve done everything that others have commented. As far as resetting the network, removing the SIM card and nothing worked. However I did do a hard reset on my phone and it work for about 2hrs and then boom back to no service.

Oct 4, 2018 3:26 PM in response to tarafromthemud

I have also been combating this problem since I updated to the new iOS last week . My phone is a brick unless I have WiFi and even then people with android phones cannot contact me. I have tried all of the solutions posted on the discussion boards and have not found a permanent fix. Occasionally my phone will connect to my carrier but I cannot identify a sequence of actions that caused it to work. Maybe toggling Airplane Mode, Hard Reset etc... regardless it is not a permanent solution and my phone turns back into a brick.


My SIM card works and my carrier is not reporting an issues with nearby cell towers. I called technical support on a friend’s phone (my phone is a paperweight) waited for an hour to talk to a person. After answering a series of tech support questions, they told me they’d call me back; which, they never did. The best I can do now is bring my iPhone 7 Model No. A1660 (known to be defective) in a local apple retailer to be “repaired” this upcoming Tuesday.

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An update required to use cellular data on this iPhone

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