An update required to use cellular data on this iPhone

It’s not possible to go into setting -> general-> about. And update carrier there. At least not the IPhone 5S.

Update from my first post. ReSetting network settings was only a temporary fix. I can no longer use phone or text.

Notification banner reads: Cellular Update Failed!

“Your iPhone cannot make and receive calls or access cellular data until it has been updated. “

We discussed it with Apple over the phone and hopefully an Apple representative reach out to us today after the engineering team has had a chance to review some the logs from my phone. May I say this is one big pain in the neck! What in the world did we ever do and how did we get by back in the day..!?! LOL

Good luck all,

Hey what was the solution you came to with this issue? I’m having the same problem and have tried everything. Even restored to factory settings and had it working for like an hour. Then back to no service.

I started having the same issue out of the blue a few days ago. I updated to ios12 as soon as it came out with no issues at first. Once the issue started I updated to ios12.1, I have done hard resets, I have reset network settings, I have done the take the SIM card out trick, my carrier changed my SIM card, I have tried every fix I could find online and I have for service back from a few of them for a few minutes then it gives me the carrier update needed error again and goes back to no service. My phone is like a brick when or on WiFi. I drive a lot so this isn’t ok especially since we have had horrible weather the last few days. Even when on WiFi I can only talk to other Apple users which is hurting me since I use my phone for my business and for community groups I am involved in. I have been apples biggest supporter since day one and as a former cellular retail employee at a big company I have been an advocate and switched hundreds of people to Apple over the years. Well right now I am so upset that I can barely think about it without having fla ea shoot out of my head. Of course I’m out of warranty and to upgrade my bill will jump about $40 a month from where it is at the present time. I’m ****** to say the least.

This is happening 😫😩😫😩

1) ”error” at Mobile Data. Cannot click

2) “Carrier 34.0” at Setting>General>About

3) blank at Modem Firmware atSetting>General>About

what should i do??

done Reset Network Setting, done remove sim and put in, done airplane trick, done turn off and on

i tried to update to ios 12.1.1 but failed to update. Btw i’m using 5s

i’ve had this same issue with the data and have tried everything. i took the SIM card out. restarted my entire phone 3 times!! and have called apple and got no help. please if someone can find a solution that would be great or if apple could stop this from happening.

My access to cell data has been intermittent for about 3 days, wouldnt even connect to wifi. Then yesterday poof- stopped working entirely. Today can at least connect to wifi.

Also Apple Support can't be contacted at this time? Apple support contact page: "We’re Sorry. We are unable to complete your request at this time. Please try again or come back later.". I have contacted support before so I know its not a geographical issue.

I am currently volunteering abroad and live in a developing country, definitely do not have a (legitimate) apple store anywhere near me. VERY FRUSTRATED AHHHH. I've tried every potential solution on this forum. Super glad I spent hundreds of $ on a "quality" phone before leaving so I could contact my friends/family back home easily. *flips table* *throws phone out the window*

I have a 7. I went in to the apple store with this problem twice. Each time I waited an hour, the first time the diagnostics were down. The second they told me it’s time for a new phone. I just finished paying this phone off. Is this a coincidence? Feels like planned obsolescence. GM tried this in the 60’s and 70’s.

This worked for me as well. I had upgraded the iOS while connected to my computer but the next morning the same problem occurred again. This time I reset the network connection as described above and all is good. If for some reason this fails also I will post again...

Resetting the network worked twice for me, and then stopped working. I've tried every fix out there, which bricked one phone when I tried to set it up as a new phone. Don't try that! This is a very big problem.

So I'm stuck in this situation since the public release of iOS 13.0, now running on 13.2.2 still nothing. Hopefully ya reply it's been while, but from whom did you receive the replacement phone from. Verizon, or apple. Kindest regards.

I have the same issue. Waiting for a solution. Since updated to ios12 my network is gone!

You can’t click on it men

Please tell me u found a solution I have the same problem and I can’t find an

My sister was having this problem and she tried this out and it totally worked! Definitely try this out and good luck everyone!