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Hi, I am using a MacBook Air- macOS High Sierra- version 10.13.6
I have noticed that The laptop software is not getting updated; or, I do not get any notification for OS update since sometime.
Another issue is that the laptop camera is not getting activated in FaceTime or Photo Booth or for webinar meetings.
I would like to get some help in these issues.
[Re-Titled by Moderator]
Updates and Upgrades are different. The last update for 10.13.6 happened November 11, 2020.
Upgrades are hardware dependent. Check first of Mojave can be installed on your Mac.
The fact the camera does not even work for Photobooth, suggests there is in fact something wrong with the camera itself.
I would try Photobooth while booted in safe mode (holding the shift key). It will be slow to boot, but it will eliminate third party software confusion.
Updates and Upgrades are different. The last update for 10.13.6 happened November 11, 2020.
Upgrades are hardware dependent. Check first of Mojave can be installed on your Mac.
The fact the camera does not even work for Photobooth, suggests there is in fact something wrong with the camera itself.
I would try Photobooth while booted in safe mode (holding the shift key). It will be slow to boot, but it will eliminate third party software confusion.
Computers that old can have damage on the cable that leads up to the camera. Photobooth is a pretty generic software that should work. Apple menu -> About This Mac tells us the age of the computer.
If the machine is between mid-2010 and early 2011, you'll need to ensure the proper firmware is installed before doing anything:
https://support.apple.com/en-us/HT202313
Backup your data.
If you were able to install the firmware because you had the right edition, or a newer Mac, run command-option-shift-R to install the original system that came with your Mac on startup. Use Disk Utility to format the drive HFS Extended Journalled before running the installer.
Early 2010 and older Macs you'll want a 10.6.3 retail installer that looks like:
With an Apple or http://www.macsales.com/ DVD burner that uses USB 3.0 or earlier if you are missing the USB flash that shipped with your computer. Use Disk Utility to format the drive HFS Extended Journalled before running the installer.
Boot using the Option key the DVD for Snow Leopard.
Once you have installed the original OS or Snow Leopard retail, try running Photobooth again. If it still fails, you have a hardware issue with the computer making the camera fail. Logitech has some good Mac compatible webcams like the C615.
Upgrading back your OS to High Sierra is covered here. You may need to install 10.7 first.
Thank you for this... My issue is recurring and I should try your suggestions.
It shows 'Late 2010'...so, I need overhauling of the system, it looks like!
Will get back to this forum later...
Thank you!
I will try and get back… thanks.
Thank you for the help given.
The issue is resolved!
Thanks...
I have tried to use photobooth and is not working. Even using Shift. Is there any tip I can get to make the camera work? Muchas gracias,
How to update my MacBook Air?
