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My phone doesn’t recognize my battery and keeps shutting itself off

For some reason, my phone has decided to think I don’t have an Apple battery in it and has began powering down out of nowhere throughout the day. Anyway to stop this/fix it?


iPhone XR, iOS 14

Posted on Jul 21, 2021 5:30 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2021 7:43 AM

Hello Jacksonburke99,


We understand that your iPhone is reporting that the battery is not genuine. Has it recently been repaired or replaced?


Details about this alert can be found here: About genuine iPhone batteries


We look forward to hearing back from you!


1 reply

My phone doesn’t recognize my battery and keeps shutting itself off

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