Mail Crashing

Question

Level 4

2,924 points

Mail Crashing

Seems to have started on 07/15, I will open it it will show on the desktop for maybe 5 seconds and them close. The beginning of the crash log is below. Any help would be appreciated.

Process: Mail [816]

Path: /Applications/Mail.app/Contents/MacOS/Mail

Identifier: com.apple.mail

Version: 9.3 (3124)

Build Info: Mail-3124000000000000~2

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Mail [816]

User ID: 501

Date/Time: 2021-07-21 08:45:40.959 -0700

OS Version: Mac OS X 10.11.6 (15G22010)

Report Version: 11

Anonymous UUID: 20765B84-1F71-712B-C6DC-FF1935277983

Time Awake Since Boot: 650 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018

Exception Note: EXC_CORPSE_NOTIFY

Posted on Jul 21, 2021 8:52 AM

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Answer 1

FelixGarcia Author

Level 4

2,924 points

Jul 21, 2021 9:10 AM in response to FelixGarcia

For anyone else having this issue holding the shift key down while starting mail worked like a charm, here's why from what I can tell.

Use the Shift Key

Many users confirmed that opening the Mail app while holding down the Shift key worked for them. By holding Shift while launching an app, you temporarily prevent the app from restoring its saved state. In other words, the Mail app forgets what windows were active the last time you closed it.

Quit the Mail app.
Press and hold down the Shift key and then launch the Mail app again. Wait 5 seconds and exit Mail.
Repeat the process, press the Shift Key, launch Apple Mail and close the app again.
Restart your computer and launch the app normally. Check the results.

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Answer 2

Jul 21, 2021 9:12 AM in response to FelixGarcia

I’m glad to hear that that worked. What it was doing was avoiding trying to open a corrupted email.

The program may crash again if you try and look at that email. The overall goal is to find out which email was corrupt and delete it – possibly by using a web browser to access the mail item.

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Answer 3

FelixGarcia Author

Level 4

2,924 points

Jul 21, 2021 9:18 AM in response to The_Knowledge_Seeker

Thanks for the help. The Mac Pro is my old trusty stand by. I'm currently on a MacBook Pro M1 and coming from a "hand me down" 2017 iMac from my son, LOL. I just try and do all I can to keep it up and running, very little problems with it though. I really don't keep much email try and delete as much as I can, sitting at about 32 right now and will go though those in a bit. Again thanks for the help, I knew there would be someone in the community to help.

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