Popping/crackling noise Apple TV 4k

I’ve bought 2 Apple TV 4K in the past week for different rooms and they both make a loud noise when unpausing our scrolling in the menu please help is anybody else having this issue

Apple TV, tvOS 14

Posted on Jul 21, 2021 6:57 PM

Reply
4 replies

Jul 22, 2021 5:54 PM in response to Linsryan12


Hello Linsryan12,


Thanks for the information. Is it possible there is an issue with the HDMI cable or the TV port?


Try with another HDMI cable, and try in different ports on the TV.


If you still have issues, you may need to visit a local Apple Store or Apple Authorized Service Provider to have them test with known good components, and repair or replace as necessary. Please bring your receipt to show proof of purchase and the date.


Use this link to find a service provider, and make an appointment: Apple Find Locations


Thanks.

Jul 22, 2021 1:13 PM in response to Linsryan12


Hello Linsryan12,


Thanks for asking the Apple Support Communities about a noise with your Apple TV. We're happy to check this out with you.


Please answer the following questions:


1. Is this occurring with the remote? Is it possibly the navigational click?


2. Also, is this occurring from the TV? Try turning down the volume and isolate the issue a bit more: Adjust video and audio settings on Apple TV


3. Also, is your Apple TV connected directly to your TV, or are you also connected to third-party speakers, sound systems, or HomePods?


4. Is this specific to one app being used, or is it occurring in any app you use, including only Apple apps?


Thanks.

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Popping/crackling noise Apple TV 4k

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