MacBook Air screen won't turn on but the Keyboard lights up
My MacBook Air randomly shut off and it won't start up anymore. Only the keyboard lights up but the screen doesn't. What can I do?
MacBook Air 13″, macOS 11.4
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Annapircxo Said:
"MacBook Air screen won't turn on but the Keyboard lights up: My MacBook Air randomly shut off and it won't start up anymore. Only the keyboard lights up but the screen doesn't. What can I do?"
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Your Screen is Failing.
From what you have reported, your screen is apparently failing. So, It is time fro a new screen. If you have not had this replaced, then it might be replaceable by Apple.
Perhaps this is a Faulty Device?:
How old is this MacBook Air? You have a one-year, out-of-the-box, limited-warranty with this. So, if it is covered under warranty, then see if you can get the screen replaced. Ask Apple Support for a new screen.
- Apple Contact Us:
--- Contact Us - Choose Locations
--- USA: 1(800)MY-APPLE
--- Proceed from there as Necessary
NOTE: Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with yo