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Why is my phone all of a sudden saying the battery isn’t genuine, m why does my phone keep shutting off?

My phone just started saying unable to verify this iPhone has a genuine Apple battery, also it keeps randomly shutting off, I haven’t had this phone that long I would say less than 6 months, and never had any problems like this before, I’m just confused and don’t know what to do!

iPhone 12 mini, iOS 14

Posted on Jul 22, 2021 11:29 AM

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Posted on Jul 23, 2021 1:11 AM

I think you need to take it in for warranty repair.

https://support.apple.com/iphone/repair/service

Anything other than Screen or Battery may be a replacement phone and the price is in the article, depending on your warranty or AppleCare+ status.

You can see additional service information within the following article: 

Get your iPhone, iPad, or iPod touch ready for service - Apple Support

1 reply
Question marked as Best reply

Jul 23, 2021 1:11 AM in response to NikkiMac3

I think you need to take it in for warranty repair.

https://support.apple.com/iphone/repair/service

Anything other than Screen or Battery may be a replacement phone and the price is in the article, depending on your warranty or AppleCare+ status.

You can see additional service information within the following article: 

Get your iPhone, iPad, or iPod touch ready for service - Apple Support

Why is my phone all of a sudden saying the battery isn’t genuine, m why does my phone keep shutting off?

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