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User profile for user: Leannejcodd
Leannejcodd Author
User level: Level 1
8 points

Battery

My phone keeps displaying a message saying that it is unable to verify this iPhone has a genuine apple battery. It also keeps turning itself off and restarting. Can someone tell me how I can fix this?

iPhone 6s, iOS 12

Posted on May 12, 2020 6:03 PM

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Question marked as Top-ranking reply
User profile for user: javaliga
javaliga
User level: Level 10
119,869 points

Posted on May 12, 2020 6:20 PM

If you never had this iPhone repaired, then it sounds like a hardware problem. I would start by contacting Apple Support using the link in the top right hand corner of this page.


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