Battery

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Level 1

8 points

Battery

My phone keeps displaying a message saying that it is unable to verify this iPhone has a genuine apple battery. It also keeps turning itself off and restarting. Can someone tell me how I can fix this?

iPhone 6s, iOS 12

Posted on May 12, 2020 6:03 PM

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Answer 1

Best reply

javaliga

Level 10

119,597 points

May 12, 2020 6:20 PM in response to Leannejcodd

If you never had this iPhone repaired, then it sounds like a hardware problem. I would start by contacting Apple Support using the link in the top right hand corner of this page.

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Answer 2

ChrisJ4203

Level 10

230,479 points

May 12, 2020 6:17 PM in response to Leannejcodd

Have you ever had the battery replaced on this device? Was it done by Apple?

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Answer 3

Leannejcodd Author

Level 1

8 points

May 12, 2020 9:04 PM in response to ChrisJ4203

No. I have had the back replaced though.

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Answer 4

Leannejcodd Author

Level 1

8 points

May 12, 2020 9:06 PM in response to javaliga

Every time I try to get into Apple support it comes up with an error message.

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Answer 5

ChrisJ4203

Level 10

230,479 points

May 13, 2020 9:04 AM in response to Leannejcodd

What do you mean you had the back replaced. Apple would not replace the back of an iPhone. Was this done by a 3rd party? If so, then Apple will not work on that device any longer.

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Battery

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