You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Leannejcodd
Leannejcodd Author
User level: Level 1
8 points

Battery

My phone keeps displaying a message saying that it is unable to verify this iPhone has a genuine apple battery. It also keeps turning itself off and restarting. Can someone tell me how I can fix this?

iPhone 6s, iOS 12

Posted on May 12, 2020 6:03 PM

Reply
Question marked as Top-ranking reply
User profile for user: javaliga
javaliga
User level: Level 10
119,907 points

Posted on May 12, 2020 6:20 PM

If you never had this iPhone repaired, then it sounds like a hardware problem. I would start by contacting Apple Support using the link in the top right hand corner of this page.


View in context

Similar questions

5 replies

Battery

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up