I reset my old phone to factory reset and now it’s asking for a passcode that I did not set up. I was trading in my old iPhone 7s plus and it needs to be unlocked

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Level 1

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I reset my old phone to factory reset and now it’s asking for a passcode that I did not set up. I was trading in my old iPhone 7s plus and it needs to be unlocked

iPhone 7 Plus

Posted on Jul 22, 2021 3:56 PM

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Answer 1

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razmee209

Level 10

191,928 points

Jul 22, 2021 4:26 PM in response to Soccermom61

Soccermom61 wrote:

I reset my old phone to factory reset and now it’s asking for a passcode that I did not set up. I was trading in my old iPhone 7s plus and it needs to be unlocked

IF you truly did this What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support it shouldn't ask you for anything it will be brand new like out the box.

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Answer 2

Soccermom61 Author

Level 1

9 points

Jul 22, 2021 5:35 PM in response to lkrupp

I had it reset to factory settings i also unlocked Lock Screen and password as directed. When I open phone the screen is the one when you first get an iPhone Hello etc but it asks for a 6 digit passcode. I never had a 6 digit passcode. I know what my old password was as it has been the same for every phone.

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Answer 3

lkrupp

Level 6

14,788 points

Jul 23, 2021 7:27 AM in response to Soccermom61

Then you are out of luck I suppose. If you still have the original sales receipt you can take the iPhone to an Apple Store and see if they will reset it. If not then that iPhone is going to be useless to you as no one here can provide any more information. We are not Apple employees here, just fellow users.

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