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My Apple ID password not support my MacBook Air I store

my MacBook Air I store not supporting my Apple ID password

MacBook Air 13″, OS X 10.10

Posted on Jul 23, 2021 4:00 AM

Reply
Question marked as Best reply

Posted on Jul 23, 2021 10:19 AM

What happens when you try to sign into the App Store/iTunes? Error message(s)?


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. 


Isolating an issue by using another user account 


If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. 


Safe Mode - About.    


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


https://etrecheck.com


To upgrade to a newer OS, To check the model number hold down the option/alt key, go to the Apple menu and select System Information.


Check the computer requirements shown in each link to see if your computer is capable of running that OS version.


macOS Big Sur is compatible with these computers


Catalina


How to upgrade to macOS Mojave - Apple Support


How to get macOS High Sierra   


Sierra download


You can try to download it at the link below. If it won't let you, then your only options are to upgrade to Sierra/High Sierra/Mojave or find an older computer where you can download it using your Apple ID.


El Capitan


Check to make sure your applications are compatible.      


Application Compatibility


El Capitan 10.11 Compatibility information 


macOS Sierra 10.12: Compatible Apps


Also check to make sure there is a compatible driver for your printer.


Do a backup before installing, preferable 2 backups on 2 different drives

4 replies
Question marked as Best reply

Jul 23, 2021 10:19 AM in response to Sabeer9810

What happens when you try to sign into the App Store/iTunes? Error message(s)?


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. 


Isolating an issue by using another user account 


If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. 


Safe Mode - About.    


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


https://etrecheck.com


To upgrade to a newer OS, To check the model number hold down the option/alt key, go to the Apple menu and select System Information.


Check the computer requirements shown in each link to see if your computer is capable of running that OS version.


macOS Big Sur is compatible with these computers


Catalina


How to upgrade to macOS Mojave - Apple Support


How to get macOS High Sierra   


Sierra download


You can try to download it at the link below. If it won't let you, then your only options are to upgrade to Sierra/High Sierra/Mojave or find an older computer where you can download it using your Apple ID.


El Capitan


Check to make sure your applications are compatible.      


Application Compatibility


El Capitan 10.11 Compatibility information 


macOS Sierra 10.12: Compatible Apps


Also check to make sure there is a compatible driver for your printer.


Do a backup before installing, preferable 2 backups on 2 different drives

My Apple ID password not support my MacBook Air I store

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