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Searched this site for an answer, no luck. Running Mojave 10.14.6, 2018 intel MacMini. When selected, all I get is blank dialog box (general). Tried the new folder fix and there is no existing folder for the primary account. Created a new Test account and all seems to work. Have previously re-installed Mojave, no luck. Most system preference windows work, just not for Mail. Should I reset the Mail app?
Mac mini, macOS 10.14
I followed the instructions posted by leroyDouglas
and solved the problem by
Quit mail.
Finder>Go>Go to Folder, copy & Paste:
~/Library/Containers/com.apple.mail
Highlight all the contents.
Then right-click and choose "New Folder with Selection”. Do not move the new folder from this current location.
You can close the Finder window.
The next step will be to restart the Mac and test
After the computer is restarted, open the Mail Preferences to see if it opens properly.
I followed the instructions posted by leroyDouglas
and solved the problem by
Quit mail.
Finder>Go>Go to Folder, copy & Paste:
~/Library/Containers/com.apple.mail
Highlight all the contents.
Then right-click and choose "New Folder with Selection”. Do not move the new folder from this current location.
You can close the Finder window.
The next step will be to restart the Mac and test
After the computer is restarted, open the Mail Preferences to see if it opens properly.
Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes.
Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.
EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.
Pastebin is a good place to paste the whole report if you capture the URL while there…
Whew, they've changed pastebin & made it harder, but after pasting in, click Create new paste button, then Embed button, then copy the URL...
<script src="https://pastebin.com/embed_js/KuvnghqA"></script>
The important part of the above is between the quote marks...
https://pastebin.com/embed_js/KuvnghqA
Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...
Thank you BDAqua,
Have performed the safeboot exercise, no effect. I have Etrecheck, but don't know what I am looking for. The preference dialog box is present in a new account, but not in this primary account. The Library/container/apple.com.mail folder in in the test account, but not in the primary account. Thank you for the suggestions, will try them and get back.
In the Primary account...
Do a Get info on your Home folder, unlock the lock in the Get Info panel. Make sure it says you have Read & Write privileges.
Using the tiny gear icon, use the drop down to "Apply to enclosed items...
Thank you BDAqua for the additional help. Unfortunately following your suggestion I discovered another problem. I don't have Read & Write privileges for the Home Folder. This MacMini was purchased from CustomBuiltMac on Ebay, an Apple VAR reseller. I need to contact him to see if there is a password for the Home Folder. Thanks again for your help and advice.
OK, keep us posted
Great to hear, good work! :)
Sorry for the slow response. I have added permissions to all admins and now have access to home folder. Thank you for your help. I have a fully functional Mail preference dialog box now.
Great to hear, take care my friend! :)
Mail preferences won't show in Mojave for primary account
