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mikavlax3 Author

Level 1

4 points

Restore iPhone 11

Hi there. My great aunt got a new iPhone. She’s old, and had no idea how to use it. She doesn’t even know it’s phone number nor the passcode she made to get in. So, I was going to reset the whole thing for her. I don’t know the passcode either so therefore I can’t get in. But, when I try to do a restore on my MacBook, it fails every time with an error message that says it failed due to a corruption during the download? I have no idea. Any help?

iPhone 11 Pro

Posted on Jul 24, 2021 3:28 PM

Top-ranking reply

lobsterghost1

Level 10

153,476 points

Posted on Jul 24, 2021 3:46 PM

See this link --> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

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Restore iPhone 11

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