iPhone says it's linked to an Apple ID which isn't mine

I have an old iPhone 5s that was swapped out by Apple Support in Melbourne in about 2016 due to problems with my new phone. I used it for a couple of years but then upgraded, I am now trying to use it just for music but when attempting to activate the phone it says it is linked to an Apple ID which isn't mine? I tried my Apple ID and it says not correct but I have only ever had one Apple ID. Is the partially redacted email address showing on the screen the ID they are looking for as it shows "r........@msn.com" and I have never had an msn email account? Thank you.

[Re-Titled by Moderator]

Posted on Jul 24, 2021 7:40 PM

Top-ranking reply

Limnos

Level 10

428,339 points

Posted on Jul 24, 2021 8:42 PM

For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441. Given what you have said none of that would help in this situation. If you have never done anything such as lend the phone to a friend, contact the place where you got the phone.

View in context

iPhone says it's linked to an Apple ID which isn't mine

Similar questions