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Kingfam2014 Author

Level 1

4 points

Playback Error

My Apple TV suddenly stopped displaying video on the Disney Plus App and Peacock app. The ads on Peacock play video and the movies in The Apple Movies app play video. It seems that 3rd party apps are not playing video for some reason. I have restarted multiple times, erased all content, updated my software, and still am receiving the error. Any help would be much appreciated!

Apple TV (4th generation)

Posted on Jul 24, 2021 7:49 PM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

142,740 points

Posted on Jul 25, 2021 4:07 AM

Try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, force-quit the app, restart the device, then relaunch and try again.
If the issue still persists, delete the app, re-download and try again.
If the issue still persists, then contact the app developer for further assistance.

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Playback Error

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