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Activation in facetime

Hello

i have recently upgraded my phone from iphone X to iphone 11. The thing is i am unable to activate facetime and iMessage at my cell number on my new phone. Although it is activated on my apple id but i need it to be accessible on my cell number too. Can anyone guide me through my issue please??

iPhone 11, iOS 14

Posted on Jul 26, 2021 2:17 AM

Best reply

SravanKrA

Community+ 2024

Level 10

411,158 points

Posted on Jul 26, 2021 2:21 AM

First, check to know whether you have an SMS plan enabled at least for One SMS with your carrier. Contact your Carrier (Cellular Service Provider) the agency who issued the SIM to you

If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One SMS Only)

See the pic below

4 Step Process --> Turn off and restart iMessage and FaceTime (The order/sequence is very important)

Go to Settings > Messages and turn off iMessage.
Go to Settings > FaceTime and turn off FaceTime.
Restart your device.
Turn iMessage and FaceTime back on (Watch the GIF hereunder)

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Activation in facetime

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