You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I finished a Facetime call with a friend in the USA and a small black square remained after the call in the top right of my screen. Nothing on my phone (iphone XR) will now work. I can't turn it off, apps press but don't function and I can't get rid of the black square which is now the same size as my screen!
Has anyone experienced this and how do I get rid of the black screen?
Thanks
iPhone XR, iOS 14
The operative word here is QUICKLY
This is a hardware recognized process if done correctly; if it doesn’t work your phone is broken; use the Get Support link at the top of this page to discuss repair options.
You're a Genius!!! I tried it once more and it worked!!!
everything back to normal.
Thank you so much
Try a forced reboot.
Press and release volume up, then volume down, then press and hold the side button until you see the Apple logo.
I've tried that. No joy.
Thanks for the suggestion
You were absolutely correct. I wasn’t doing it quickly. It is now working correctly. Many thanks
You’re welcome; stay well!
non working phone after Facetime
