You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can’t shut off FaceTime on my iPhone 12

my FaceTime seems to be frozen. If someone tries to FaceTime me on my iPhone, I can hear them but there is no way I can answer. Also can’t shut off iPhone. Tried everything I could fine. Cannot open settings or any icon on screen. HELP


iPhone 12, iOS 15

Posted on Apr 5, 2022 8:16 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 5, 2022 8:39 PM

Rgulko Said:

"Can’t shut off FaceTime on my iPhone 12: my FaceTime seems to be frozen. If someone tries to FaceTime me on my iPhone, I can hear them but there is no way I can answer. Also can’t shut off iPhone. Tried everything I could fine. Cannot open settings or any icon on screen. HELP"

-------


Troubleshooting FaceTime:

Refer to the tips mentioned on these links:

A. Start Here: If an Alert Says Face ID has been Disabled on your iPhone or iPad Pro - Apple Support


B. A Few Other Sites to Try:




1 reply
Question marked as Top-ranking reply

Apr 5, 2022 8:39 PM in response to Rgulko

Rgulko Said:

"Can’t shut off FaceTime on my iPhone 12: my FaceTime seems to be frozen. If someone tries to FaceTime me on my iPhone, I can hear them but there is no way I can answer. Also can’t shut off iPhone. Tried everything I could fine. Cannot open settings or any icon on screen. HELP"

-------


Troubleshooting FaceTime:

Refer to the tips mentioned on these links:

A. Start Here: If an Alert Says Face ID has been Disabled on your iPhone or iPad Pro - Apple Support


B. A Few Other Sites to Try:




Can’t shut off FaceTime on my iPhone 12

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.