Mouse disconnects

2021-0726 Apple Bluetooth Magic Mouse keeps disconnecting - A LOT!

Tried...New batteries=Mouse & Keyboard, bend cover, added paper on top of batteries, wrapped negative end of batteries with tin foil--NOTHING WORKED or HELPED!!!!!!

I have Bluetooth--Apple Keyboard, Sony TV, Dish Receiver, and all cables to MacBook-Pro (15" 1/2020) are Apple or Apple Verified. Apple OS is up-to-date (Automatic).

CAN ANY OR ALL OF THESE INTERFERE WITH my MACBOOK BLUETOOTH signal?

Is the MacBook Bluetooth signal strong enough to operate both Keyboard & Mouse-both are 2012??

Would new ones solve the disconnect problem????

Anything helpful would be much appreciated. This is TOTALLY FRUSTRATING TO NO END.

Thanks, BM2400



MacBook Pro 16″, macOS 11.5

Posted on Jul 26, 2021 9:01 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Jul 27, 2021 8:52 AM

Hello BM2400.


Thank you for using Apple Support Communities. It sounds like you're experiencing issues with your Magic Mouse. Specifically, it's disconnecting from your Mac. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can.


It does sound like you've done a great job in troubleshooting this specific issue. We'd like to make sure we isolate this issue further. If possible, are you able to connect your Magic Mouse on a different computer? If so, does it continue to disconnect when using it with that other computer or does this issue only occur with one specific computer? We would like to share a helpful resources with you below:


If you can't connect your Magic Keyboard, Magic Mouse, or Magic Trackpad to your Mac - Apple Support

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


You'll find great steps you can try and also information on possible Bluetooth interference. Additionally, you can try to rest your Bluetooth model and also factory reset all connected Apple devices to see if that helps with your Magic Mouse. While having your Magic Mouse connected to your Mac, hold down Shift+Option keys and click on the Bluetooth icon in your menu bar. You will see the options listed to reset your Bluetooth module. This would be a great step to attempt to further isolate this issue.


Feel free to keep us posted on your results. Best of luck.

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Question marked as ⚠️ Top-ranking reply

Jul 27, 2021 8:52 AM in response to BM2400

Hello BM2400.


Thank you for using Apple Support Communities. It sounds like you're experiencing issues with your Magic Mouse. Specifically, it's disconnecting from your Mac. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can.


It does sound like you've done a great job in troubleshooting this specific issue. We'd like to make sure we isolate this issue further. If possible, are you able to connect your Magic Mouse on a different computer? If so, does it continue to disconnect when using it with that other computer or does this issue only occur with one specific computer? We would like to share a helpful resources with you below:


If you can't connect your Magic Keyboard, Magic Mouse, or Magic Trackpad to your Mac - Apple Support

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


You'll find great steps you can try and also information on possible Bluetooth interference. Additionally, you can try to rest your Bluetooth model and also factory reset all connected Apple devices to see if that helps with your Magic Mouse. While having your Magic Mouse connected to your Mac, hold down Shift+Option keys and click on the Bluetooth icon in your menu bar. You will see the options listed to reset your Bluetooth module. This would be a great step to attempt to further isolate this issue.


Feel free to keep us posted on your results. Best of luck.

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Mouse disconnects

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