Error message this morning -- there was a problem loading the video, check internet connection. Internet connection Excellen, speed Good. All other streaming services are working fine.
I don't have an AppleTV, just subscribe to the streaming service through a Roku device. Subscription is paid up to date; it was working the last time I tried it, several days ago. Ideas?
4620RW,
janne227,
Is this only occurring with the Apple TV app? Is it specific to a TV show or movie? Were you able to restart your streaming device? We would also recommend the steps from this Roku Support page:
How do I resolve channel playback issues?
Thank you.
Hi janne227,
We understand you're experiencing an issue with the Apple TV app on your streaming device. We recommend the steps in the following article that may help:
If you can't watch or stream movies and TV shows in the Apple TV app
Hope this helps!
Have a great day.
Thanks for your reponse! Unfortunately, none of the possibilities on that list solved the problem. I'm unable to contact support online because a serial number is required, and I'm not reporting a problem with equipment, so don't have a serial number. I didn't submit a trouble report.
Thanks again.
AppleTV: video won't load.
