Purchased content launching on other platforms from queue

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Level 1

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Purchased content launching on other platforms from queue

I have a lot of movies and TV shows that I have purchased through iTunes, and sometimes when I click on the next episode (from the "Up Next" queue) the episode will launch (or at least try) from another streaming platform.

ex. I have the full series of Mad Men in my library, but when I use the queue it wants to open the episode in AMC+. Another time it launched in Amazon Prime, but with ads.

I can always access the episode directly from my library, but I thought that the point of the Up Next queue was to make things easier...

*edit* I just tried another series that wanted me to subscribe to Starz to view from Up Next... this time on my iMac (macOS Big Sur) in the TV app

Posted on Jul 26, 2021 2:13 PM

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Answer 1

JustJoe78 Author

Level 1

8 points

Jul 26, 2021 4:05 PM in response to Urquhart1244

I tried that, and it prompted me to purchase the season again. I have encountered a similar thing in the past with an app, and the store recognized that I already owned it. This time it registered as a new purchase. The only way I can access the previously purchased seasons is by going into the library

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Answer 2

Urquhart1244

Level 10

146,226 points

Jul 26, 2021 3:48 PM in response to JustJoe78

Go to the show’s Details page (e.g. through the More (…) button in Up Next), and verify the preferred content provider in the How to Watch section. Set a different one if it was set different than intended.

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Purchased content launching on other platforms from queue

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