User profile for user: andieliz
andieliz Author
User level: Level 1
9 points

Has anyone else been charged for Showtime or any other subscription twice?

I am trying to piece together how I've managed to pay twice for Showtime for over a year. I think this is what happened:


In April 2020 I signed up for Showtime via the Showtime app on my Apple TV - using my Apple ID, of course. Later that day (I guess) I tried to sign into that account via the Apple TV App on my Apple TV. Apparently, it signed me up for a second account instead - using my very same Apple ID - honestly, I probably thought the first one via the app just didn't go through for some reason. But honestly, how is this possible? I thought Apple was more user-friendly than this. Sadly, because global pandemic, I didn't even realize I was being double charged until this month, after upgrading to the Paramount + Showtime bundle and seeing two different app charges pop up in my email. Apple will only credit my account for one stinking month! This is absurd right?


Should I have been paying more attention? Sure. But I expect better service from Apple. I know other companies have checks in place so that you can't sign up for the same service twice with the same account! If anyone has good advice on how to escalate this problem, I'll take it!

Apple TV 4K, tvOS 14

Posted on Jul 27, 2021 9:21 AM

Reply
Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
427,235 points

Posted on Jul 27, 2021 9:23 AM

Check this first to see if you can see the exact nature of these charges:


The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382


Other possibilities to consider (not all may apply in your situation):

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).

- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.


If you think you have truly been billed twice for exactly the same item contact Apple to help you with this. If you use the usual methods for asking for a refund this may result in a cancellation of the service or app and loss of all data associated with it even if you only wanted a refund for the second billing and intended to keep the item.


Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
427,235 points

Jul 27, 2021 9:23 AM in response to andieliz

Check this first to see if you can see the exact nature of these charges:


The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382


Other possibilities to consider (not all may apply in your situation):

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).

- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.


If you think you have truly been billed twice for exactly the same item contact Apple to help you with this. If you use the usual methods for asking for a refund this may result in a cancellation of the service or app and loss of all data associated with it even if you only wanted a refund for the second billing and intended to keep the item.


Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Has anyone else been charged for Showtime or any other subscription twice?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up