Apple music redeem code

when i click “Redeem gift card or code”, it just turns white, and nothing is there except the “cancel” click. What do i do?

iPhone XR, iOS 14

Posted on Jul 28, 2021 8:39 AM

Similar questions

Apple Music Redeem Gift Card shows CANCEL After downloading Apple Music from the APP Store, I clicked the profile icon in the top-right corner. The first option is to "Redeem Gift Card or Code." When I click it, a new screen imposes over the first, and after a moment, CANCEL in red appears. I've tried the process repeatedly on my 12 ProMax and iPad Pro. I even closed and reopened the iPhone to no avail. Anyone know how to help me?
392 4
Apple Music Hello, I am trying to redeem an Apple Music code, but whenever I try to open the screen to redeem it, it is just white and doesn’t load! Please help. Photo below shows this.
2688 1
Cannot redeem any promo codes - settings urge me to update my (working) payment method Hi, so I tried redeeming this Apple Music promo code I got from my local authorized reseller and when I tried to redeem it, the Music app urges me to update my payment methods. When I click continue, my working payment method (I use it for iCloud as well) is listed. I can select it and click done, but the same popup reappears saying that I need to update my payment method. Then I went to the settings, and clicked my Apple ID to check if anything is wrong there, and yes, under "Payment and Shipping" it says "None". When I click that, I get redirected to the App store, with 2 working payment methods listed (a Mastercard, as well as Apple Pay with multiple working cards added), yet it doesn't seem to be listed in the settings. I wanted to try re-entering the card I use the most to see if it fixes anything, but I can't even remove it because I have my iCloud subscription tied to it and I cannot cancel it. Lost almost an hour now to troubleshooting with no avail. Does anyone have a fix for this? Seems like another super annoying bug creeping into production. Best regards
1273 1

1 reply

claire504

Community Specialist

Jul 29, 2021 8:05 AM in response to Smoothiee

Hey Smoothiee,

It sounds like you're trying to redeem a code for Apple Music, but only seeing a cancel option and not able to move forward with the redeem code. Are you able to try to redeem this code on another device? If so, does it redeem without any issues?

It looks like you're trying to redeem this code on an iPhone XR. You could see if restarting helps this appear properly: Restart your iPhone Restarting can seem like a simple step, but it might help resolve this. Another step you can do is ensure you are connected to a strong reliable network or try another network (like another Wi-Fi network) to see if that may help too. Let us know if that helps.

Take care!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple music redeem code

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up