Apple music redeem code
when i click “Redeem gift card or code”, it just turns white, and nothing is there except the “cancel” click. What do i do?
iPhone XR, iOS 14
User profile for user:
claire504
User level:
Community Specialist
Hey Smoothiee,
It sounds like you're trying to redeem a code for Apple Music, but only seeing a cancel option and not able to move forward with the redeem code. Are you able to try to redeem this code on another device? If so, does it redeem without any issues?
It looks like you're trying to redeem this code on an iPhone XR. You could see if restarting helps this appear properly: Restart your iPhone Restarting can seem like a simple step, but it might help resolve this. Another step you can do is ensure you are connected to a strong reliable network or try another network (like another Wi-Fi network) to see if that may help too. Let us know if that helps.
Take care!