You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Refund

It was said that a refund was made for the gradient application, but it was not done. because I had removed my credit card so that nothing like this would happen again. I cannot request a refund. What can I do


Posted on Jul 28, 2021 11:41 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2021 10:56 AM

After you request a refund you'll receive a status update by email within 48 hours. If your request is granted, the money is returned to the payment method you used. The time it takes for the money to appear on your account or statement depends on the payment method:


- Store credit (e.g., Apple ID balance): 48 hours

- Mobile phone billing (payment through your phone service carrier): Up to 60 days

- Other payment methods (e.g., credit/debit card): Up to 30 days for it to appear on a statement.


For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


From: 'Check the status of a refund for apps or content that you bought from Apple' --> https://support.apple.com/HT210904


If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/ and choose a path that gets assistance from Apple staff.


If your card still exists it will be refunded. If you canceled your card then likely a credit refund will be made to your Apple ID balance.

1 reply
Question marked as Top-ranking reply

Jul 29, 2021 10:56 AM in response to Omerduzyazi

After you request a refund you'll receive a status update by email within 48 hours. If your request is granted, the money is returned to the payment method you used. The time it takes for the money to appear on your account or statement depends on the payment method:


- Store credit (e.g., Apple ID balance): 48 hours

- Mobile phone billing (payment through your phone service carrier): Up to 60 days

- Other payment methods (e.g., credit/debit card): Up to 30 days for it to appear on a statement.


For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


From: 'Check the status of a refund for apps or content that you bought from Apple' --> https://support.apple.com/HT210904


If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/ and choose a path that gets assistance from Apple staff.


If your card still exists it will be refunded. If you canceled your card then likely a credit refund will be made to your Apple ID balance.

Refund

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.