Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Erase and reinstall macOS

Erased hard drive on MAC and Reinstalled High Sierra OS. Now in the start up process and it is stuck on trying to connect bluetooth to keyboard and mouse. I get a picture alternating between them with a spinning wheel but they don't connect..

iMac 21.5″, macOS 10.13

Posted on Jul 29, 2021 9:59 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2021 10:10 AM

• Make sure the keyboard and mouse are charged or have fresh batteries.

• Have you unpaired the devices from any other Mac they may previously have been used with?

• Use a wired USB keyboard and mouse to finish the setup on your Mac.

6 replies

Erase and reinstall macOS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.