so I recently redeemed an iTunes gift card and Redeeming it went smoothly. But when I tried to purchase an ingame item, it said to update my billing info( look at the image I’ll send below) I updated my billing address but it still didn’t fix the problem. Also is the apple account online appearance supposed to be gray bc it’s usually blue. Help is appreciated
iPhone 8, iOS 14
"Some purchases might require that you have a credit card on file, even if you use your Apple ID balance to make the purchase." - from: What you can buy with your Apple ID balance --> https://support.apple.com/HT211187
For a variety of reasons Apple will almost always require a functioning payment method such as a credit or debit card be present when downloading anything from the iTunes or App Stores that isn't totally free, even if the item will be paid for with Apple Account balance. The only solution is to satisfy this requirement is to add a valid payment method.
This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266
- If you are updating an old card and have ongoing subscriptions you may need to first add the new card and make it the primary payment method before deleting the old card.
'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> https://support.apple.com/HT203905
If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232
Additional resources:
'Payment methods that you can use with your Apple ID' --> https://support.apple.com/HT202631
'If your payment method is declined in the App Store or iTunes Store' click here --> https://support.apple.com/HT203005
"Some purchases might require that you have a credit card on file, even if you use your Apple ID balance to make the purchase." - from: What you can buy with your Apple ID balance --> https://support.apple.com/HT211187
For a variety of reasons Apple will almost always require a functioning payment method such as a credit or debit card be present when downloading anything from the iTunes or App Stores that isn't totally free, even if the item will be paid for with Apple Account balance. The only solution is to satisfy this requirement is to add a valid payment method.
This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266
- If you are updating an old card and have ongoing subscriptions you may need to first add the new card and make it the primary payment method before deleting the old card.
'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> https://support.apple.com/HT203905
If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232
Additional resources:
'Payment methods that you can use with your Apple ID' --> https://support.apple.com/HT202631
'If your payment method is declined in the App Store or iTunes Store' click here --> https://support.apple.com/HT203005
iTunes gift card payment method help
