Migration assist not working

Hi if anyone can help me, would be hugely appreciated!!

I have had a Mac book pro for 4 years, have been locked out ever since my dad got it as a present! Finally got it working today however I am trying to transfer everything from my windows 10 laptop to the Mac but whenever u try to run migration assist it tells me that Microsoft mail is running. I have checked, it is not running and I have even deleted it but it still says the same. I have tried restarting it and shutting it down many times. Not working…

Please help!!

Thanks

Posted on Jul 29, 2021 4:14 PM

Top-ranking reply

Brandon_J_321

Community Specialist

Posted on Jul 30, 2021 4:46 PM

Greetings CiaraCottrell,

We see you're looking for help with using Migration Assistant as you seem to be stuck in a loop, so let's see if we can help.

We'd recommend trying to clean boot of your Windows laptop to see if that may clear what is occurring. For help with that, take a look at the following resource:

How to perform a clean boot in Windows

After doing that, let's try the migration to see if it works. For help with that, and steps to confirm before getting started, take a look at the following resource:

Move your data from a Windows PC to your Mac

If you see that doesn't help to clear this up, we'd recommend that you Contact Apple Support so they can look into this with you in more detail.

Cheers!

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Migration assist not working

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