I couldn’t install the downloaded software update

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Level 1

8 points

I couldn’t install the downloaded software update

I couldn’t install the downloaded software update with a message “unable to verify because you are no longer connected to the internet” but I know I’m connected.

iPhone 7, iOS 14

Posted on Jul 30, 2021 1:18 AM

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Answer 1

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SravanKrA

Community+ 2024

Level 10

411,844 points

Jul 30, 2021 1:20 AM in response to minilik96

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...

Connecting to Wifi is the first part and then getting connected to the Internet is the second

If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately

For your Internet connection.

Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you

However --> Connect iPhone to the Internet - Apple Support

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Answer 2

minilik96 Author

Level 1

8 points

Jul 31, 2021 12:38 AM in response to SravanKrA

My phone is certainly connected to the internet because it was able to download the whole software update. And I’m even writing this from the same phone through the internet. Nothing else is interrupted because of the internet except installing update and my sim service (I’m not able to call or receive call)

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I couldn’t install the downloaded software update

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