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andrej278 Author

Level 1

5 points

new iphone with scratches

Hello,

few days ago i bought brand new iphone mini 12. i have opened a box and removed protective "paper" and there was some scratches on. This is unbeliavable. Is there also someone with same experiance.

Please note again, it was totaly new phone i just removed protective original paper... This deviation it not looks like scratches but more like deviation in glass production process... The white paper have the same scratches wisible only from one site - the same site which is in contact with glass. Front page of safety paper not damaged.

iPhone 12 mini

Posted on Jul 30, 2021 3:46 AM

Top-ranking reply

LD150

Level 10

91,477 points

Posted on Jul 30, 2021 3:51 AM

Take or send it back. You have 14 days to reject.

Next time set up another phone or camera to video your unboxing so you have proof otherwise it may be difficult to prove the phone was damaged at source.

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new iphone with scratches

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